Enterprise resource planning (ERP) is the main foundation of several businesses operating. When a customer interacts with the support team, the key points from the interaction can be filed in the ERP for future decisions. When sales trends need to be analyzed for specific operational decisions, custom reporting is possible. This data visibility helps organizations to serve customers and boost employee efficiency in a better way.
ERP integration with the E-commerce website is the coordination between an online selling store and the back-end (ERP) system. Streamlined Magento ERP integration enables the flow of information between the two systems meaning data needs to be entered for once into the system.
Why Magento ERP Integration is needed?
- Many online sellers fully integrate so that inventory and pricing details are available to customers and staff round-the-clock.
- When sales increase the necessity for the additional staff to handle transactions is reduced.
- Integrating your Magento eCommerce development with the ERP system allows streamlined & smooth business operations.
- The data regarding the order, inventory, item, customer, and shipping/tracking is communicated independently.
What are the Drawbacks of Manual Processes?
When an E-commerce store or other digital processes are not automated, mistakes become a norm.
- Shipping addresses can be entered wrong.
- Product details could be incomplete, incorrect, or maybe missing
- Incorrect inventory levels can lead to overselling.
- In the end, when two-way integration is not implemented, the whole end-to-end customer experience becomes a misery.
What are the benefits of ERP E-commerce integration offers to business enterprises?
- Data entry and management
ERP data are available 24/7 and need to be entered once. This means no need for special care regarding the stock availability or the order statuses. ERP system facilitates and shares all the necessary details with your customers thus growing overall customer satisfaction.
- Catalog management
ERP can store information about the products. The details include product name, SKU, description, price, dimensions, and quantity. Apart from these basic details, the best part of Magento ERP Integration is the availability of the attribute sets, product availability, category information, related products, and substitutes. Products should be created in the ERP and fine-tuned within your E-commerce platform.
- Complex pricing models
Price is defined in ERP, and that comprises of different elements like rebates and discounts for specific customer groups. ERP offers liberty to store admin to create special prices for a limited time, which will be shown on the E-commerce website. For store owners, this means no need to concern about the different special prices and only focuses on business expansion.
- Invoicing and analytics
The main reason behind investing in ERP is the organization of the financial database. If your E-commerce business is integrated with the ERP itself, it would be much easier to analyze the number of sales, online numbers, and match them with the other important parameters of your business. Not only will that, but automation also helps in reducing the possibility of human error.
The ERP solution must include technical support, although some Magento 2 Enterprise Edition Development companies offer that as some additional hours that you can hire as a monthly or annual plan. It’s advised to train the team to use the software on a daily basis because they’re the ones who will synchronize for the proper functioning of the E-commerce site.
Wrapping Up:
- Eliminate manual entry to save time and improve overall efficiency while reducing errors, when entering order, inventory, item, and customer and shipping information.
- Streamline inventory management, track updates, and offer accurate inventory levels to the customers, without any manpower to manage these tasks.
- Real-time notifications for the customers when orders have been shipped and allow them to track product delivery.
- Simplify how you manage price and product changes to inventory.
- The flexibility offered by Magento 2 development company helps to add multiple online and social channels
, without losing business efficiency. - Manage increased demand in online orders without the need to add additional resources to cater for it!